All major credit cards and Paypal are accepted except for American Express. Business checks are acceptable but will need 7 business days for the payment to clear prior to shipping order out.
Decortie Design company offers FREE SHIPPING across 48 contiguous states. We ship your order with the most reliable freight carriers. Additional shipping fees will be applied for limited access areas such as but not limited to island, rural areas, etc.
We make every effort to ensure that delivery of your order is in satisfactory time and condition; however we are not responsible for delays in transit beyond our reasonable control. Items less than 100 lbs. are shipped via Parcel Carriers (UPS, FED EX, USPS, DHL, etc.). Items over 100 lbs. ship via common carrier (LTL). We ship your order within 1-2 business days. Transit/Arrival times are usually 2-7 business days for the products to arrive, depending on your location not including the weekends and holidays.
We’ll provide a tracking number after the item(s) ships so customer is able to track it via online or by phone. The freight company will contact the receiver in advance to schedule a delivery date and time; we recommend that you have help available upon arrival.
ALL DELIVERIES ARE CURBSIDE
the freight company is only responsible for unloading this item off the truck however, they will bring it onto your driveway/garage (provided it is accessible for the truck), but not to your backyard or anywhere else inside the house.
Someone must be present at time of freight arrival to accept the package. Please be mindful of the condition in which freight will arrive; open your package carefully upon the arrival of your item and examine whether there is any damage to the item. Before signing the proof of delivery (bill of lading), count the boxes and inspect the package for any potential damage that may have occurred while in transit. It’s normal for the packaging to show some wear. Also DO NOT discard your packing materials immediately, in the case you might need to ship item back, all returns MUST be in original package as with any other product that must be returned whether for refund, exchange or replacement. NO EXCEPTIONS.
The buyer or the representative of the buyer may choose to pick up the item(s) purchased if item(s) are confirmed to be in stock. The item(s) can be picked-up only during the hours of operation. ID confirmation will be required at the time of the pick-up. If requested, the Bath Loop company personnel “will provide help” put item(s) to your vehicle. Our company or employee is not responsible for any damage to the either vehicle or the merchandise during pick-up.
At the request of the buyer, prior to pick up or shipping, Bath Loop company can store items purchased for period of 30 days, from the purchased date, free of charge.
Illinois 9.25% sales tax.Sales tax will be applied to purchases in all locations as well as any merchandise picked up at our warehouses in IL.
We reserve the rights to change our pricing without prior notice. The pricing is considered current once posted/changed on the company website (prices are only guaranteed once the item is checked out)
All items are boxed with padding inside. Items are mounted onto custom skid to protect your valuable investment. All items were opened for quality inspection upon arrival into our warehouse.
We are not responsible and/or liable for property damages during transit on customers’ pick-ups, and after installation/operation of the unit. We reserve the right not to serve. Please exercise best practice for the installation of the unit and check all connections. Decortie Design company strongly recommends for professional installation. Make your purchase ahead of time to allow sufficient transit time and coverage in the case of any eventualities (i.e.: damaged item/ exchange). We are in no event liable or responsible for any injury, loss, damage, liability, debt, cost, expense, charge or fee of whatever nature, incurred or suffered by purchaser, or any successor or customer of purchaser, whether direct or indirect, incidental or consequential, or in any other manner, in connection with the purchase, use or any resale of the goods.
1 – Return must be authorized by contacting our customer service (847 258 48 61) within 7 days of item arrival.
2 – Return MUST be in its original packaging or WELL PACKED for freight. Photos are required to be sent via email to:firstname.lastname@example.org showing the item repacked is in good/ original condition and freight ready before we authorize the return.
3 – Buyer is responsible for additional S&H charges for the return freight to our warehouse in any other event besides damage/wrong item.
* Bath Loop inc reserves the right to add/change our policies without prior notice. All policies are in effect once posted/ changed on this website.
If you refuse the item when there is no freight damage or decide to return the product for any other reasons after/at the item arrival, the return policy is then in effect: Recipient must notify “customer service” within 5 days after item’s arrival.Visit www.decortie.us or contact with customer service department. E-mail : email@example.com to file your claim.
Return MUST be in its ORIGINAL PACKING AND CONDITION.
Photos are required to show that the item repacked is in good/original condition and freight ready before we authorize the return. Buyer is responsible for original shipping costs and return shipping for the return freight to our warehouse. Contact customer service for the shipping rates via email to firstname.lastname@example.org
All returns are subject to inspection. No refunds will be issued on any items not returned in original/ shipped condition. Any items returned without its original packaging with are subject to 25% restocking fee. No exceptions.Cancellations received after shipping, delivery or pick-up is treated as a return – see Returns section for details.
Visible Damage Returns:
If there’s a visible damage when you receive the package simply refuse the shipment and we will replace your order free of charge. Before any package is refused these simple steps should be followed otherwise your damage claim will not be honored. Call Decortie Design inc customer service at (847 258 4861)Take pictures of the damaged package send it to email@example.com Please NOTE the damage on the Bill Of Lading. (*If you refuse an item for any reason other than damage, you will be billed for additional return shipping charges.)
Concealed Damage/ Wrong Item Returns:
If damage is discovered after the freight bill is signed, the buyer is responsible for filing a claim with Decortie Design company customer service department within 5 business days after receiving item by contacting us at (847 258 48 61) or sent via email firstname.lastname@example.org
No additional shipping charges will apply.
-Return MUST be in its original packaging or WELL PACKED for freight.
-Photos are required to be sent via email to: email@example.com showing the item repacked is in good/original condition and freight ready before we authorize the return.
-We will review your claim and replace the merchandise if necessary. For minor damages such as, but not limited to paint level imperfection on the cabinet or small corner chip on the marble, we reserve the rights to provide material, credit. Rejection of delivery on this level of minor damages will result in automatic cancellation of the order and default into the ***return policy.www.DecortieDesign.com